Privacy Policy
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Privacy Policy
Last updated: November 2025
Owner & Operator: ApexNova Digital LLC, Wyoming, USA
1. Introduction
This Privacy Policy explains how ClinicsPlus (“we”, “our”, “us”) collects, uses, stores, and protects personal data of clinics, administrators, and patients who interact with the ClinicsPlus platform.
ClinicsPlus is owned and operated by:
ApexNova Digital LLC
30 N Gould St, STE R
Sheridan, WY 82801
United States
Email: privacy@apexnovadigital.com
By accessing or using ClinicsPlus, you agree to the practices described in this Privacy Policy.
2. Scope
This Policy applies to:
• clinics using the ClinicsPlus admin panel
• clinic staff (administrators, receptionists, managers)
• patients using the mobile app
• visitors of our websites
This Policy does not apply to medical services provided by clinics, which are fully under the clinic’s responsibility.
3. Information We Collect
We collect data in several categories:
3.1 Clinic Information
• clinic name
• legal entity details
• services, prices and descriptions
• addresses and working hours
• phone numbers, emails
• cancellation/no-show policies
3.2 Administrator & Staff Information
• full name
• phone number
• email
• Telegram or WhatsApp username for notifications
• login credentials (hashed, never stored in plain-text)
3.3 Patient Information
We collect minimal patient data necessary to deliver appointments:
• name
• phone number (verified via SMS OTP)
• appointment history
• selected services
ClinicsPlus does not collect medical records, diagnoses, test results, or sensitive medical information unless explicitly provided by the patient.
3.4 Technical Data
• device information (model, OS)
• IP address and general location
• app usage events
• crash logs
Collected for security, performance, and analytics.
4. How We Use the Information
We use collected data to:
• provide and maintain the ClinicsPlus service
• create clinic and patient accounts
• verify users via SMS OTP
• manage schedules, services, and appointments
• send booking confirmations and alerts
• personalize user experience (language preference, location)
• ensure platform security
• comply with legal obligations
We do not sell your personal data.
5. Legal Basis (GDPR Compliance)
For clinics and patients located in the EU/EEA, we rely on:
• Contractual necessity — providing you the Services
• Legitimate interest — improving the platform and preventing fraud
• Consent — when required for cookies or marketing
• Legal obligation — when required by law
6. Sharing of Information
6.1 Clinics
Patient name, phone number, selected service, and booking details are shared only with the clinic the patient chooses.
6.2 Service Providers
Trusted partners that help operate the platform:
• cloud hosting
• SMS providers
• analytics tools
• security monitoring
• payment processors (for clinic subscription fees)
All providers follow strict confidentiality rules.
6.3 Legal Requirements
We may disclose data if required by:
• U.S. law
• court order
• law enforcement request
—but only after verifying legitimacy.
7. International Data Transfers
ClinicsPlus is operated by a U.S. company.
Data may be processed in:
• the United States
• the EU
• Asia-based cloud regions (if applicable)
We ensure adequate safeguards, including:
• Standard Contractual Clauses
• encrypted data transfer
• restricted access
8. Data Retention
We retain data only as long as necessary to:
• maintain clinic accounts
• comply with tax and legal requirements
• prevent fraud
• maintain booking history
Clinics may request deletion of their data at any time.
9. Data Security
We use industry-standard security measures:
• encryption in transit (TLS 1.2+)
• encrypted storage
• role-based access
• firewall & intrusion detection
• continuous monitoring
No method is 100% secure, but we take all reasonable measures to protect your data.
10. Your Rights
Depending on your location, you may request:
• Access to your data
• Correction of inaccurate information
• Deletion (“Right to be forgotten”)
• Restriction of processing
• Portability
• Withdrawal of consent (if applicable)
To make a request, email: privacy@apexnovadigital.com
We respond within 30 days.
11. Children’s Privacy
ClinicsPlus is not intended for use by children under 16.
We do not knowingly collect data from minors without guardian consent.
12. Cookies & Tracking (Web Version)
Our websites may use:
• essential cookies
• analytics cookies
• security cookies
Users may manage cookie preferences in their browser.
13. Links to Third Parties
ClinicsPlus may contain links to:
• clinic websites
• payment pages
• social media
• map services
We are not responsible for third-party privacy practices.
14. Changes to This Policy
We may update this Policy periodically.
The “Last updated” date indicates the latest revision.
Major changes will be communicated via email or dashboard.
15. Contact Information
ApexNova Digital LLC
Email: privacy@apexnovadigital.com
Address:
30 N Gould St, STE R,
Sheridan, WY 82801, USA